Return Policy
Last Updated: August 2026
At Lidl European Store, we want you to be completely satisfied with your purchase.
If you are not fully satisfied with your order, we are here to help. This Return Policy explains the conditions, process, and requirements for returning products.
1. Return Period
You may request a return within:
60 days after receiving your order
To be eligible for a return, the item must meet the return conditions listed below.
2. Return Conditions
To qualify for a return, products must be:
✓ Unused and in original condition
✓ Returned with original packaging and accessories
✓ Free from damage, stains, or signs of use
✓ Accompanied by order information or proof of purchase
For hygiene, safety, or personalized products, certain items may not be eligible for return.
3. How to Request a Return
To start a return, please contact our customer support team:
📧 Email: lidlwarehouse@outlook.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or videos (if applicable)
Our team will review your request and provide return instructions.
Please do not send items back before receiving return approval.
4. Return Shipping Costs
Customer-Initiated Returns
If you change your mind or no longer want the product, return shipping costs may be the customer's responsibility.
Examples:
- Ordered the wrong size
- Changed your mind
- Product no longer needed
Product Issues
If the product arrives:
- Damaged
- Defective
- Incorrect item received
- Missing parts
we will review the situation and provide an appropriate solution, including replacement or refund where applicable.
5. Furniture Returns
For large furniture products, including:
- Extendable dining tables
- Sofas
- Beds
- Storage cabinets
- Garden furniture
please contact us before arranging a return.
Due to the size and weight of furniture items, special return arrangements may be required.
Customers should keep the original packaging until they are satisfied with the product.
6. Refund Process
Once your return is received and inspected, we will send you a confirmation email.
Approved refunds will be processed within:
5-10 business days
Refunds will be issued to the original payment method.
Please note that your bank or payment provider may require additional processing time.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within:
48 hours of delivery
Please provide:
- Order number
- Photos of the package
- Photos/videos showing the issue
This allows us to quickly investigate and provide the best solution.
8. Exchanges
Currently, we do not offer direct exchanges.
If you need a different product, size, or style, please return your original item and place a new order.
9. Non-Returnable Items
Some products may not be eligible for return, including:
- Customized products
- Personalized items
- Products damaged due to improper use
- Items without original packaging
- Clearance products marked as final sale
10. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot always be canceled.
11. Contact Us
If you have any questions regarding returns, please contact:
📧 Email: lidlwarehouse@outlook.com
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (CET)
Thank you for shopping with Lidl European Store.
We are committed to providing quality products and a reliable shopping experience for customers across Europe.